About G-MW

Goulburn-Murray Rural Water Corporation [trading as Goulburn-Murray Water (G-MW or the corporation) is a statutory Corporation constituted by Ministerial order under the provisions of the Water Act 1989 (the Act). The Hon. Tim Holding, Minister for Water, is the responsible minister (the Minister) for the reporting period. The Corporation is the Resource Manager for northern Victorian water systems.

G-MW has functions and powers under the Water Act 1989 to provide, manage and operate an irrigation district (section 221), a water district (section 163) and a waterway management district (section 189). G-MW manages water-related services in a region of 68,000 square kilometres, bordered by the Great Dividing Range in the south and the River Murray in the north and stretching from Corryong in the east downriver to Nyah. G-MW also operates salinity mitigation works on the Murray downstream of Nyah, manages Mildura Weir, delivers bulk water to supply points outside its region and is the Victorian Constructing Authority for the Murray-Darling Basin Authority.

G-MW is the Victorian Resource Manager appointed by DSE and has been given responsibility for making the seasonal determination for all Victorian Murray entitlement holders. In this role G-MW works closely with the Murray-Darling Basin Authority. The Murray-Darling Basin Authority determines the volumes of water available and makes bulk water allocations to each of the Murray system states in accordance with the interstate sharing arrangements in the Murray-Darling Basin Agreement and also subject to the modifications agreed by the Council of Australian Governments (COAG). G-MW is a partner in the Victorian Water Register, using it to manage more than $4 billion of water entitlements and trade.

The operations of the Corporation have been divided into five divisions -

Operations

Delivers services to customers now and in the future and maintains healthy, positive relationships with all key stakeholders, within clearly defined risk and regulatory frameworks.

Key accountabilities

Customer Services
Water Resource Planning
Key Stakeholder Relationships

 

Technical Services

Develops and maintains G-MW's assets to meet current and future needs while minimising life cycle costs and mitigating all risks including impact on the environment.

Key accountability

Asset Management

 

Corporate Services

 Provides a range of services relating to financial management, information systems, risk management and tariffs, predominantly to
G-MW's business divisions.

Key accountability

Business Management

 

Strategy

Key accountabilities

Policy development
Aligning plans and programs
Governance

 

Organisational Development

Drives organisational improvements through effective change management and  development programs.  Provides a full range of people related services.

Key accountability

Continuous Improvement

with each division being controlled by a General Manager who reports to the Managing Director and through him to the Board .

Vision

To be Australia's leading rural water service provider

Mission

To provide efficient and effective water services to all customers

Values

• Human safety

• Customer service

• Sustainability of the environment, business and communities

• Cooperation

• Openness

• Integrity, respect and pride

Initiatives

Modernisation

Which will focus on the future of our whole business and ensure that we provide the platforms for customers to take advantage of improvements in all our businesses, but in particular in the modernisation of our gravity irrigation areas

Pricing

We will review our current pricing and tariff models and challenge and redefine many of the key assumptions that determine how we currently charge for services;

People and technology 

This will focus on the increasing and changing needs of what services we provide and how we delivery those services;

A new business model

 

To be able to clearly demonstrate that we are delivering effective and efficient services to our customers

  

 

G-MW customer snapshot as at 30 June 2009
Surface Irrigation Customers	Serviced Properties
Gravity irrigation (irrigation areas)	14,222
Pumped Irrigation (pumped systems in Nyah, Tresco, Woorinen)	667
Surface Water Diversions direct access from regulated rivers and streams	3,659
Surface Water Diversions direct access from unregulated rivers and streams	7,514
Total surface water irrigation customers	26,062
Groundwater Customers
Groundwater Diversions (irrigation, D&S and commercial bores)	5080
Domestic and Stock customers
Domestic and Stock (including Tungamah, Normanville, East Loddon and West Loddon water districts)	1271
Other Flood Protection Customers	122
Non Water Users - customers with water shares not associated with a water use licence or registration	554
Other Customers
Urban Water Authorities - Goulburn Valley Water, Coliban, North East Water, Central Highlands	4
Urban/Rural Water Authorities - Grampian Wimmera Mallee Water, Lower Murray Water	2
Rural Water Authorities - First Mildura Irrigation Trust	1
Hydroelectric Companies - AGL and Pacific Hydro Industries	2
Lessees and Licensees - grazing and caravan parks	818
Houseboat Licensees	707

• Number of Surface Irrigation Customers has increased significantly since 2007/08 due largely to a large number of Subdivisions being processed.
• First Mildura Irrigation Trust merged with Lower Murray Water during 2008/09
• G-MW's customer base is determined by the number of serviced properties. An individual or organisation may have more than one serviced property or may access more than one service type, for example, a customer may access surface water and groundwater.

Statement of Obligations

Click here to download a copy of the G-MW  Water Industry Act 1994 - Statement of Obligations

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