Account - Consolidate customer account

Consolidate customer account

Where a person/s have multiple accounts with Goulburn-Murray Water (GMW), they may be eligible to combine their services into one consolidated Customer Account paying only one Customer Fee.

Before you start

To be able to group properties under a Consolidated Customer Account the properties must be related properties or the owners of the properties must be related parties.

  • Related properties are properties used together as a common enterprise with the purpose of achieving economic advantage or profit.
  • Related parties are persons operating collectively as a joint venture, partnership or otherwise who own or occupy the properties for the shared purpose of mutual economic gain or profit, which by this application are sought to be grouped together. A related party may be a natural person, company or a trustee of a trust.

Other important notes

  • All property owners/directors must sign the application form to set up a consolidated Customer Account.
  • All property owners will be listed on the Consolidated Customer Account and jointly take responsibility for all charges on every property associated with the Consolidated Customer Account.
  • All property owners associated with the Consolidated Customer Account acknowledge that any action that GMW takes in relation to non-payment will be taken against them all jointly in accordance with our customer charter.
  • Upon approval of any application to change the structure (e.g. subdivide or amalgamate) of a property the property will remain associated with the Consolidated Customer Account until change of ownership has occurred.
  • Upon sale of any property grouped under a Consolidated Customer Account the property is automatically removed from the Consolidated Customer Account and a new application would be required to add this property to a Consolidated Customer Account.
  • Properties will not be automatically joined to a Consolidated Customer Account upon purchase / issue, customers will be required to complete a new application.
  • The property owner’s of a property under a Consolidated Customer Account can choose to opt out of the Consolidated Customer Account arrangement at any time by submitting an application to GMW. If the application is lodged after 1 July and the account has not been paid, a customer fee will be raised on the individual property/accounts that have been removed from the Consolidated Customer Account.
  • Property owners can opt-in to having properties included under a Consolidated Customer Account. If the application is lodged between 1 July and 30 September, the customer fees on the individual property/accounts will be removed and one Customer Fee will be raised on the Consolidated Customer Account.
  • If the application is lodged between 1 October and 30 June, GMW will not waive any customer fees and the customer will be charged appropriately the following year.
  • Upon opting out of a Consolidated Customer Account arrangement, any outstanding charges that relate to the property/ies (or a portion of the outstanding rates) being removed will move with them.
  • Payments made under a Consolidated Customer Account arrangement will be apportioned in the following order: 1. Legal costs owing, if any 2. Customer Fee 3. Interest owing, if any 4. Arrears owing, if any 5. Current rates/charges – divided evenly across all charges
  • Non–payment, stop supply and debt collection will affect all child properties associated with the Consolidated Customer Account. 
    When a Refund is required all Owners must sign the Refund Request Form.

Please note that if more than 6 signatures are required per group (e.g. Owners, Licensees, Sellers, Buyers, Transferees) please contact GMW to request an offline form.

Applicant details

Please note that all communication related to this form will be directed to the Applicant or Lodging Party.

The Applicant is the person who is submitting the application to GMW, they are the main contact for that form submission and are responsible for the information being submitted and the coordination of e-signatures and payment of the application fee.

The Applicant may be a lodging party/ solicitor/ conveyancer/ water broker but can also be a new or existing customer submitting their own application form as  the seller/buyer or licensee.

If the property transferring includes a general place of take and/or extraction share, this will be included on the application form

Every application requires an “applicant”.

This email address will receive all automated correspondence in relation to this form submission.
Postal address

Notices and correspondence from GMW will be issued to this address.

Application details
Confirm Eligibility This is a required field.
Confirm Eligibility This is a required field.
Application Type This is a required field.

I/We request that the properties

Application Type This is a required field.

Please list the Account Numbers and Account Holders.

Ownership of property and land(s)

If more than 6 signatures are required, please contact GMW to request an offline form.

Applying as a company

Please note when applying as  a company:

  • The form must be signed by those persons duly authorised to sign on behalf of the company in accordance with section 127(1) of the Corporations Act 2001; two directors, alternatively one director and one secretary, unless there is a sole director and secretary of the company.
  • A current (less than 12 months old) copy of an ASIC Company Search listing all directors and/or office bearers must be provided.

You can obtain a Company Extract by:

  • Accessing the internet service at www.asic.gov.au (opens in a new window) or by phoning (03) 5177 3988
  • Contacting your solicitor or legal advisor to conduct the search on your behalf (fees may apply)
  • Requesting that GMW complete the searches on your behalf (fees apply)

You must provide the details of those persons duly authorised to sign on behalf of the company.

Owner 1 details
Applicant is Owner 1 This is a required field.
Applicant is Owner 1 This is a required field.
Type This is a required field.
Type This is a required field.
Company details

Please see notes above on applying as a company.

Company Extract This is a required field.
Company Extract This is a required field.
Contact details
Postal address
Owner 2 details
Type This is a required field.
Type This is a required field.
Company details

Please see notes above on applying as a company.

Company Extract This is a required field.
Company Extract This is a required field.
Contact details
Postal address is the same as the Owner 1? This is a required field.
Postal address is the same as the Owner 1? This is a required field.
Postal address
Owner 3 details
Type This is a required field.
Type This is a required field.
Company details

Please see notes above on applying as a company.

Company Extract This is a required field.
Company Extract This is a required field.
Contact details
Postal address is the same as the Owner 2? This is a required field.
Postal address is the same as the Owner 2? This is a required field.
Postal address
Owner 4 details
Type This is a required field.
Type This is a required field.
Company details

Please see notes above on applying as a company.

Company Extract This is a required field.
Company Extract This is a required field.
Contact details
Postal address is the same as the Owner 3? This is a required field.
Postal address is the same as the Owner 3? This is a required field.
Postal address
Owner 5 details
Type This is a required field.
Type This is a required field.
Company details

Please see notes above on applying as a company.

Company Extract This is a required field.
Company Extract This is a required field.
Contact details
Postal address is the same as Owner 4? This is a required field.
Postal address is the same as Owner 4? This is a required field.
Postal address
Owner 6 details
Type This is a required field.
Type This is a required field.
Company details

Please see notes above on applying as a company.

Company Extract This is a required field.
Company Extract This is a required field.
Contact details
Postal address is the same as Owner 5? This is a required field.
Postal address is the same as Owner 5? This is a required field.
Postal address
Signatures
  • When you submit this form, invitation emails will be sent to all signatories requesting that they review and sign your submission
  • You will be notified each time a signature has been submitted
  • You will receive a request for payment (if applicable) when the final signature has been submitted

If you are signing this form and not representing a company, please enter N/A in Position.

Owner 1 Sign Here
Sign Here
Save draft

Please ensure that the information provided in this form is correct as it cannot be modified after it is submitted.

If needed, you are able to save a draft and come back to the form via a link that will be emailed to you.

Submit

Protecting your privacy

Goulburn-Murray Water (GMW) protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy & Data Protection Act 2014. Your personal information is collected on this form and will be used for the purpose of administering this application, updating our records and updating the Victorian Water Register (if applicable). Information collected is usually disclosed to staff involved in processing your application, contractors, connection staff, other relevant GMW staff and government departments. Failure to provide the information sought may result in processing delays or non acceptance of your application. It may also limit our ability to be able to provide various programs or services. You may gain access to and correct your personal information. For further information please refer to our Privacy Policy at www.g-mwater.com.au or call 1800 013 357 to obtain a copy of this policy.