Water supply district customers receive water through dedicated supply networks.
There are two types of water supply district customers: pipeline customers and gravity customers.
Pipeline customers
Pipeline supply is provided in the East Loddon (South), Normanville, Mitiamo and Tungamah water supply districts. Gravity supply is provided in the East Loddon (North) and West Loddon water supply districts.
Customers in pipelined water supply districts can normally access water at any time during the year but must adhere to their pipeline capacity share at all times.
Customer Requirements
Pipelined water supply district customers must have on-farm storage for four days use, based on peak daily allowance.
Customers have metered service points. Final meter readings are taken in June, however, customers also have the option to phone GMW on 1800 013 357 with an updated meter reading during the year.
For more information, customers can view the Piped Water Supply District Terms & Conditions webpage
Gravity customers
Gravity supply is provided in the East Loddon (North) and West Loddon water supply districts.
Customers in gravity water supply districts are provided one dam fill per year. In some circumstances, a second dam fill may be provided.
GMW will provide at least one week’s notice of a proposed gravity dam fill.
Customer Requirements
It is customers’ responsibility to coordinate the individual start times within the dam fill scheme.
Customers must maintain private channels for gravity-fed dam fills in a clean condition, capable of carrying the required flow, before commencement of dam filling.
Further information
To learn more about water supply districts, people can view the Customer Charter weboage
The video below also provides an overview of water supply districts: