Reports and Publications

Annual Report

Goulburn-Murray Water's Annual Report describes our activities undertaken between 1 July and 30 June to ensure that we meet customers’ needs, our regulatory obligations, maintain our asset base, and achieve our vision of “water for a thriving northern Victoria".

Corporate Plan

Goulburn-Murray Water's Corporate Plan aligns to our five-year strategic plan and includes our business plan, which outlines our key priorities for the next 12 months. It fulfils our legislative requirements for reporting to the Department of Treasury and Finance (DTF) and the Minister for Water on our responsibilities under the Water Act.

Price Submissions

Every four years, Goulburn-Murray Water are required by the Essential Services Commission (ESC) to develop a Price Submission that outlines the prices we propose to apply for that regulatory period and sets out the service levels and values that customers can expect to receive from us.

Customer Charter

Goulburn-Murray Water’s Customer Charter provides our rural water customers with important information about the rights and responsibilities of customers and GMW, as regulated by the Essential Services Commission (ESC). The charter sets out the standard of service that customers can reasonably expect to receive and against which our performance can be judged.

Policies

Goulburn-Murray Water has a number of policies that govern what we do and help set out our operational guidelines for our organisation.

Statements of Obligations

Under section 4l of the Water Industry Act 1994, the Minister for Water may make and issue statements of obligations to water corporations. These statements specify the obligations of Victoria's water corporations in relation to the performance of their functions and the exercise of their powers.

Accessibility

We are striving to make all the information on our website meet level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1, however, there are some documents we are not yet able to achieve this with. If there is information in this document you cannot access, please contact us on 1800 013 357.