GMW Customer Service Centres
The Tatura, Kyabram, Shepparton, Kerang and Cobram Customer Service Centres have now returned to their standard operating days and times.
Our Rochester Customer Service Centre remains closed.
For more information about operating times, please see our Contact Us page.
Hardship support
Many customers’ homes and businesses have been devastated by the recent floods.
We acknowledge that every situation is unique and financial stress impacts our customers in different ways.
Regardless of whether you’re experiencing temporary or long term financial difficulties, we encourage you to call GMW on 1800 013 357 and we will work with you to find a financial and service solution that best suits your individual needs.
Replacing information and records
Call us on 1800 013 357 and we will replace any water entitlement records and statements free of charge. To ensure the privacy of customer information, we will need to verify customer identities. If you require your records to be sent to an alternative address, please notify us when requesting replacements.
Help available
Agriculture Victoria has developed a dedicated webpage designed at assisting farmers in their flood recovery. This page includes information on financial support available, flood recovery and relief FAQs, and a directory of other useful resources.
Agriculture Victoria Flood webpage
To view Agriculture Victoria’s comprehensive list of help available, please see their Flood relief and recovery FAQs