Goulburn-Murray Water (GMW) has released its proposed prices for the next four-year regulatory period (2024-28) and is now holding a series of drop-in sessions across its West Distribution Region for customers to share their feedback.
GMW is required to develop a pricing submission every four years that outlines the proposed prices and service levels customers can expect for the next regulatory period.
The drop-in sessions will provide an opportunity for customers to ask any questions they have about GMW’s services and fees and give feedback to help develop the pricing submission.
GMW has also developed a series of online pricing simulators that assist customers to calculate what their proposed customer account will look like over the next four-year regulatory period (2024-28).
GMW East Distribution customer services manager Brendan Brooks said GMW was consulting on several topics likely to be of interest to many customers in the region.
“Drainage is one of the topics we are eager to get people’s feedback on,” he said.
“We have heard from customers that drainage tariffs can be a bit complex, so we have a few proposals for how we can simplify these tariffs that we would like to test with customers.
“We are also looking into offering customers the option of paying a reduced fee for automated service points not being actively used to irrigate their properties. We would like to hear if this is something they are interested in.”
Other topics include potential changes to customer billing and fixed charge due dates, diversions pricing, and hardship options for vulnerable customers.
There are several drop-in sessions being held in the East Distributions Region in June and July. They are:
- Cobram: Tuesday 27 June 2023 10:00 am – 2:00 pm
Grainstore Cobram, 2/4 Station Street
- Nathalia: Wednesday 28 June 2023 10:00 am – 2:00 pm
Brereton's Bakery & Coffee Lounge, 20 Blake Street
- Tallygaroopna: Thursday 29 June 2023 10:00 am – 2:00 pm
Tallygaroopna Recreation Reserve, 12 Smith Street
- Shepparton: Friday 30 July 2023 10:00 am – 2:00 pm
Shepparton Regional Saleyards, 48 New Dookie Road
- Euroa: Wednesday 5 July 2023 10:00 am – 11:30 am
Euroa Saleyards, 58 Sutherland Street
- Cobram: Tuesday 18 July 2023 10:00 am – 2:00 pm
Grainstore Cobram, 2/4 Station Street
- Strathmerton: Wednesday 19 July 2023 10:00 am – 2:00 pm
Strathy Hot Bread Bakery, 41 Main Street
Drop in sessions will also be held in GMW’s Central and West regions, and online drop in sessions will also be available for people unable to attend in person.
People can also phone GMW on 1800 013 357 to organise an appointment for one of our staff to take them through the proposals and surveys that are relevant to them.
For more information head to our YourSay page: https://yoursay.gmwater.com.au