Goulburn-Murray Water (GMW) has released its proposed prices for the next four-year regulatory period (2024-28) and is now holding a series of drop-in sessions across its West Distribution Region for customers to share their feedback.
GMW is required to develop a pricing submission every four years that outlines the proposed prices and service levels customers can expect for the next regulatory period.
The drop-in sessions will provide an opportunity for customers to ask any questions they have about GMW’s services and fees and give feedback to help develop the pricing submission.
GMW has also developed a series of online pricing simulators that assist customers to calculate what their proposed customer account will look like over the next four-year regulatory period (2024-28).
GMW West Distribution customer services manager Paul Gilchrist said GMW was consulting on several topics likely to be of interest to many customers in the region.
“Drainage is one of the topics we are eager to get people’s feedback on,” he said.
“We have heard from customers that drainage tariffs can be a bit complex, so we have a few proposals for how we can simplify these tariffs that we would like to test with customers.
“We are also eager to get people’s thoughts on the service standards that we use to measure and monitor our performance against. They include specific targets for the time it takes us to deliver irrigation orders, and how reliable the flow rates of these orders are.”
Other topics include potential changes to customer billing and fixed charge due dates, diversions pricing, and hardship options for vulnerable customers.
There are several drop-in sessions being held in the West Distributions Region in June and July. They are:
- Swan Hill: Thursday 22 June 2023 10:00 am – 2:00 pm
Italian Social Club, Yana Street
- Swan Hill: Sunday 2 July 2023 8:30am
Swan Hill Farmers Market, Riverside Park
- Kerang: Tuesday 11 July 2023 10:30 am – 2:30 pm
GMW Kerang office, 78 Kerang-Koondrook Road
- Boort: Wednesday 12 July 2023 10:00 am – 2:00 pm
Boort Resource & Information Centre, 119-121 Godfrey Street
- Bendigo: Friday 14 July – Sunday 16 July 2023 9:00 am – 5:00 pm
Bendigo Sheep and Wool Show, Prince of Wales Showground, 42-72 Holmes Rd
Drop in sessions will also be held in GMW’s Central and West regions, and online drop in sessions will also be available for people unable to attend in person.
People can also phone GMW on 1800 013 357 to organise an appointment for one of our staff to take them through the proposals and surveys that are relevant to them.
For more information head to our YourSay page: https://yoursay.gmwater.com.au